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WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary Responsible for developing and maintaining coded player block through direct mail, email, telemarketing by leveraging databases. Actively participates in telephone solicitation and coordinates personalized direct mailings for assigned markets. Fully complies with all applicable rules, regulations, laws and policies, and conducts oneself with highest level of integrity and honesty. Ensures seamless hand off of guest pre-trip itinerary for flawless on property execution by VIP Hospitality Team. Responds to and consistently meets or exceeds the needs of clients. Supports and cultivates new ideas for business or service solutions. Clearly communicates programs/services, seeks support and keeps all informed of changes that may have impact the business. Must be knowledgeable of all happenings on property and in market. Develop skills to handle increasingly complex matters. Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation. Demonstrate a willingness to teach, mentor, train, and share information with the team. Ability to read, write, speak and understand English. Must be able to respond to visual and aural cues. Must present a well-groomed, professional appearance. Meets the attendance guidelines of the job and comply with all state, federal and regulatory policies and procedures. Must be able to work a varied schedule including holidays, nights and weekends as needed. Must be able to work a reasonable amount of overtime when required. All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around ("head on a swivel"); look for opportunities to greet guests and others; please remember that when you are on the floor, you are "on stage". Team members will participate in all mandatory meetings and pre-shift BUZZ sessions. Must be able to get along with co-workers and work as a team. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business. Perform other duties as assigned. How You Will Create the Extraordinary Must be able to continuously maneuver around office. Must be able to move quickly around property. Must be able to bend, crouch, kneel, twist and work at a desk. Responds to visual and aural cues. Must be able to work independently and proven to be self-motivated. Must be able to speak, read, write and understand English. Must have the manual dexterity to operate a computer and other office equipment. Must be able to respond calmly and make rational decisions when handling guest's needs. Must be able to tolerate areas containing secondhand smoke What You Will Need One to three years of experience in casino or hotel customer service, guest host, or telemarketing. College degree or equivalent experience preferred but not required. Excellent interpersonal skills required. Ability to think independently and make decisions to maximize customer experience and program profitability. Exceptional time management. Must perform multiple tasks simultaneously. Must have excellent oral and written communication skills. Must be able to listen and respond to visual and aural cues. Fun, team focused attitude Must be resilient, tenacious, and committed to personalizing interactions to drive performance that is highly measured. Excellent telephone communications skills, and the ability to engage others to commit to action.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Apply Now Job Info Job Identification 89855 Job Category Sales and Marketing Job Schedule Full time Locations Harrah's Oklahoma (On-site)