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WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

Our Mission :

"Create the Extraordinary"

Our Vision :

"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."

Our Values :

"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. Job Summary The Casino Hospitality Host is responsible for creating a positive, personalized guest experience for valued players. This role involves identifying, developing, and maintaining relationships with new and existing casino guests to drive repeat visits and increase player loyalty. The host acts as a concierge, liaison, and problem-solver for high-value guests to ensure excellent service and satisfaction. How You Will Create the Extraordinary Greet and engage with casino guests, particularly VIP and high-value players, in a friendly and professional manner Proactively build relationships with new and returning guests through face-to-face contact, phone, email, and other communication channels Analyze player data and trends using casino management systems to identify potential high-value customers and offer personalized incentives Coordinate complimentary services (comps), promotional offers, hotel stays, dining, show tickets, and other amenities based on player value and host discretion Ensure guests' needs are met and assist with reservations, special requests, and resolving issues promptly and professionally Actively participate in on-site events, promotions, and marketing efforts to drive guest participation Maintain accurate records of guest contacts, offers, preferences, and feedback Collaborate with other departments (marketing, hotel, F&B, security) to ensure seamless guest experiences Monitor and follow compliance with all regulatory requirements, including responsible gaming and anti-money laundering policies Exemplify our core values, family style service, our mission and vision Exemplify our DEI (diversity, equity, inclusion) culture Performs other job related duties as assigned What You Will Need High school diploma or GED required; associate or bachelor's degree in hospitality, marketing, or a related field preferred 1-3 years of experience in casino, hotel, or high-end customer service environment Strong interpersonal and communication skills, with the ability to build rapport quickly Sales-oriented mindset with the ability to influence and retain customers Knowledge of casino games, player rewards programs, and industry practices is a plus Must be able to work flexible hours, including nights, weekends, and holidays Familiarity with casino player tracking and CRM systems (e.g., CMS, LMS, Salesforce, or equivalent) preferred Outgoing and personable Results-driven Detail-oriented Empathetic and patient Highly organized

ADDITIONAL REQUIREMENTS

Ability to stand and walk for extended periods May need to lift items up to 25 lbs. occasionally Comfortable working in a noisy, smoke-filled environment Office environment may include variable temperature and lighting levels Casino environment may include smoke and variable temperature, lighting and noise

GUEST SERVICE

(INTERNAL/EXTERNAL)

STANDARDS

: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS

Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech - both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class. Apply Now Job Info Job Identification 89089 Job Category Sales and Marketing Job Schedule Full time Locations The Row (On-site)