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Flaming crab wilkes barre

Host

Career Insights for Host / Hostess

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Based on Pennsylvania data

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What they do

A Host or Hostess greets customers when they arrive at a restaurant. Manages reservations, seats customers, and helps wait staff as needed with attending to customer requests and service.

$30,009 / year median in Pennsylvania

+4% projected growth

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Job Description

Job Summary We are seeking an energetic and personable Host to create a warm, welcoming atmosphere for our guests from the moment they arrive. As the first point of contact, you will manage reservations, coordinate seating arrangements, and ensure smooth guest flow throughout the dining experience. Your enthusiasm and excellent communication skills will set the tone for a memorable visit, fostering guest satisfaction and loyalty. This paid position offers an exciting opportunity to be at the heart of our hospitality team, delivering exceptional guest services in a lively environment. Duties Greet guests warmly upon arrival and assist with seating arrangements to optimize table utilization Manage restaurant reservations using reservation management systems and coordinate waitlists efficiently Answer incoming phone calls with professionalism, providing information and taking reservations while practicing proper phone etiquette Maintain organized restaurant table management systems to ensure timely seating and turnover Communicate effectively with team members regarding guest needs, special requests, and seating updates Support food service staff by providing accurate guest counts and seating assignments Uphold food safety standards by ensuring cleanliness and adherence to health regulations in all guest interactions Qualifications Previous experience as a host or hostess in a restaurant or hospitality setting preferred Strong customer service skills with the ability to engage positively with diverse guests Familiarity with restaurant reservation management systems such as OpenTable or Resy is highly desirable Basic math skills for handling reservations, waitlist calculations, and POS transactions Experience with POS systems like Aloha POS or Micros POS is a plus Excellent communication skills, including phone etiquette and clear verbal interactions Organizational skills to manage multiple tables, reservations, and guest requests simultaneously Knowledge of food safety standards and hospitality best practices Ability to work efficiently in a fast-paced environment while maintaining a friendly demeanor Join our dynamic team where your enthusiasm makes every guest feel valued! We are dedicated to fostering a positive work environment that supports your growth in hospitality while delivering outstanding service. All roles are paid positions committed to creating memorable experiences for our guests through exceptional guest relations and teamwork.
Pay:
$25.00 - $35.00 per hour
Work Location:
In person