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TR
The Reef
Host/Hostess
Career Insights for Host / Hostess
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Scorecard
Based on Rhode Island data
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What they do
A Host or Hostess greets customers when they arrive at a restaurant. Manages reservations, seats customers, and helps wait staff as needed with attending to customer requests and service.
$32,752 / year median in Rhode Island
+17% projected growth
Job Description
Job Summary We are seeking an energetic and welcoming Host/Hostess to be the first point of contact for our guests. In this vital role, you will create a positive and memorable dining experience by managing reservations, greeting guests with enthusiasm, and coordinating seating arrangements efficiently. Your friendly demeanor and organizational skills will ensure smooth restaurant operations and guest satisfaction from the moment they arrive. This paid position offers an exciting opportunity to be part of a dynamic team dedicated to delivering exceptional guest services. Responsibilities Greet guests warmly upon arrival, providing a positive first impression Manage restaurant reservation systems and seating charts to optimize table turnover Answer incoming phone calls with professionalism, providing accurate information and taking reservations or waitlist details Coordinate with the dining staff to ensure timely seating and guest flow Maintain cleanliness and organization of the host/hostess station and waiting areas Assist with guest inquiries, special requests, and accommodate seating preferences whenever possible Experience Prior experience as a host or hostess in a fast-paced restaurant environment preferred Strong customer service skills with a friendly, approachable attitude Familiarity with restaurant reservation management systems and POS (Point of Sale) systems Excellent communication skills, including phone etiquette and clear verbal interactions Proven organizational skills to manage multiple tables, reservations, and guest needs simultaneously Join us in creating memorable dining experiences by welcoming every guest with enthusiasm! Your positive energy and organizational expertise will help foster a vibrant atmosphere where guests feel valued from their first hello to their farewell.