Job Overview We are seeking an energetic and dedicated Lead Host to elevate the guest experience at our vibrant restaurant. As the first point of contact, you will lead the host team in creating a welcoming atmosphere, managing reservations, and ensuring smooth seating operations. Your leadership will set the tone for exceptional guest relations, fostering a positive environment that encourages repeat visits. This role offers an exciting opportunity to combine hospitality expertise with organizational skills to deliver memorable dining experiences. Duties Oversee restaurant seating management, ensuring efficient scheduling and waitlist procedures using restaurant table management systems such as Toast POS or Micros POS. Lead and train host staff in providing outstanding guest services, including greeting guests warmly, managing phone communication with professionalism and courtesy, and maintaining excellent phone etiquette. Coordinate seating arrangements to optimize table turnover while prioritizing guest satisfaction and comfort. Manage guest relations by addressing inquiries, resolving concerns promptly, and ensuring a welcoming atmosphere for all patrons. Maintain organization of reservation logs, waitlists, and seating charts; ensure adherence to food safety standards during guest interactions. Support the team in handling POS systems for reservations and guest billing when needed. Assist in maintaining a clean, organized host station and ensure all team members follow hospitality best practices. Experience Proven experience as a host or hostess in a fast-paced restaurant environment with a strong focus on customer service. Previous leadership or supervisory experience in hospitality settings is a plus. Familiarity with restaurant reservation management systems such as Toast POS or Micros POS is highly desirable. Strong communication skills, including phone communication and etiquette, are essential for success in this role. Experience with food service operations and understanding of food safety protocols is beneficial. Demonstrated organizational skills with the ability to multitask effectively during busy periods. Basic math skills for managing reservations, waitlists, and billing processes confidently. This job description is intended to describe the general nature and level of work performed in this position and is not intended to be an exhaustive list of all duties, responsibilities, skills, or working conditions. Responsibilities may be adjusted based on business and operational needs. This position requires a flexible schedule, including evenings, weekends, holidays, and special events. The Lead Host must be able to stand and walk for extended periods, communicate effectively with guests and team members, and work in a fast-paced restaurant environment. Employment may be contingent upon successful completion of applicable hiring requirements and adherence to all company policies, procedures, and hospitality standards. Join us as a Lead Host and be at the forefront of creating memorable dining experiences through energetic leadership, exceptional guest service, and seamless operations!

Pay:

$18.00 - $22.00 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

Employee discount Flexible schedule

Work Location:

In person