Otto Downtown is a Japanese-concept restaurant and bar serving izakaya-style food, an extensive sake and beverage program, and craft cocktails. The host is the first and last impression guests have of Otto—we're looking for someone warm, organized, and calm under pressure who keeps the front door and floor running smoothly. What you'll do Greet every guest promptly and warmly; manage the wait and set expectations honestly Run the seating flow—balance sections, manage the floor plan, and coordinate with servers and management to optimize table turns Take and manage reservations, waitlists, and call-ahead seating through the reservation/POS system Answer phones professionally: reservations, hours, directions, general questions, and to-go orders as needed Manage guest flow at the door during peak times, communicate wait times accurately, and keep the entrance area clean and organized Present menus, escort guests to tables, and hand off smoothly to service staff Handle guest concerns graciously and escalate to a manager when appropriate Assist with light side work, closing duties, and supporting the team during rushes What we're looking for Prior host or customer-facing experience preferred; full-service restaurant a plus Genuinely friendly, poised, and professional—especially when it's busy Strong organizational skills and the ability to think several steps ahead on the floor Clear communicator with servers, kitchen, and management Comfort with reservation platforms and POS/handheld systems Reliable, punctual, and a team player Physical requirements Stand and walk for extended shifts (up to 8+ hours) Move throughout the restaurant frequently; occasional lifting up to ~25 lbs Work in a fast-paced environment with frequent multitasking

Pay:

From $15.00 per hour Expected hours: 10.0 - 18.0 per week

Benefits:

401(k) 401(k) matching Employee assistance program Employee discount Flexible schedule

Work Location:

In person