Essential Duties & Responsibilities Guest Experience & Service Excellence Greet all guests promptly with a warm, genuine, and professional demeanor, using guest names whenever possible Deliver a refined and personalized welcome aligned with Forbes Travel Guide standards Manage the host stand with poise and organization, ensuring a seamless arrival and departure experience Escort guests to tables while engaging in light, thoughtful conversation that enhances the guest experience Provide accurate wait times and proactively manage guest expectations Thank guests sincerely upon departure and invite them to return Reservations & Table Management Manage reservations using OpenTable or designated POS/reservation system Strategically assign tables based on server sections, guest preferences, and operational flow Coordinate with management and service team to ensure efficient seating and pacing of the dining room Monitor table status and adjust seating plans dynamically to maintain service standards Communication & Team Collaboration Maintain clear and consistent communication with servers, bartenders, and management Relay VIP notes, special occasions, dietary preferences, and guest requests to the service team Support front-of-house operations during peak service periods Forbes Travel Guide Standards Demonstrate Graciousness, Thoughtfulness, and Sense of Personalized Service in all interactions Anticipate guest needs and offer proactive assistance (special occasions, seating preferences, etc.) Maintain polished verbal communication and professional etiquette at all times Ensure interactions are never transactional, but instead engaging and guest-focused Cleanliness & Presentation Maintain a clean, organized, and visually appealing host stand and entrance area Ensure menus, reservation materials, and guest-facing items are in pristine condition Uphold personal grooming and uniform standards in accordance with resort guidelines Qualifications & Requirements Previous host or guest service experience in a restaurant or hospitality environment preferred Strong interpersonal and communication skills Ability to remain calm, professional, and composed in a fast-paced environment Strong organizational skills and attention to detail Availability to work flexible schedules, including evenings, weekends, and holidays Physical Requirements Ability to stand and walk for extended periods Ability to lift up to 15 pounds occasionally Ability to work in a high-energy, fast-paced environment Work Environment Indoor restaurant setting within a luxury resort environment Frequent interaction with guests and team members Exposure to varying levels of business volume, especially during peak seasons and events Why Join The Sea Pines Resort Work at Hilton Head Island's premier luxury resort and Forbes Four-Star property Be part of a team committed to exceptional guest service and hospitality excellence Opportunities for growth, training, and development within Food & Beverage and beyond Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.