Front Desk Agent/ Night Auditor Vasan Hotel LLC, Fultondale, AL Job Details Full-time $11

• $13 an hour 2 hours ago Benefits Flexible spending account Parental leave Employee assistance program Employee discount Flexible schedule Qualifications Computer operation Night audit Computer literacy Mail distribution Computer skills Log books Full Job Description 1325 Old Walker Chapel Rd Fultondale, AL 35068 Phone
• (205) 259-2160
• Front Desk Clerk Each shift is 8 Hours. Night Auditor (11:00 P.M.
• 7:00 A.

M.) Responsible for conducting all nightly audit-related duties while operating the hotel's front desk systems for PBX, reservations, and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security. A Night Auditor's job functions include: Process guest registrations, including the computation and collection of payment. Complete and verify all audit paperwork and shift reports. Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures. Perform nightly balancing of long distance telephone services to ensure proper posting to property management system; perform nightly backup of server. Communicate all shift information to General Manager and other desk staff. Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc. Send and receive telephone calls and facsimiles; sort incoming mail and messages. Respond to guest needs, special requests, and complaints as needed. Smile, acknowledge, and greet guests at front desk and other public areas Be available to work a flexible schedule. Requirements Requires good communication skills, both verbal and written. Require at least 1 year of office work experience using office equipment. Must possess intermediate computer skills.

Ability to spend extended lengths of time viewing a computer screen. Must be able to stand and exert well-paced ability for up to 8 hours in length.

Previous experience is a plus.

DUTIES & RESPONSIBILITIES

Approach all encounters with guests and associates in a friendly service-oriented manner. Maintain regular attendance in compliance with company standards as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with company standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.). Maintain cashiering responsibilities as per Front Office procedures according to company standards. Maintain Front Office computer system operation according to company standards. Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m. Follow up to ensure periodic checks by the security guards are made of building and guest corridors to ensure all areas are locked and secured (property specific) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m. Follow safety and emergency procedures according to company standards. Maintain proper record keeping (i.e. log books etc.) to company standards. Be familiar with all company policies and procedures. Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills. Maintain radio contact with other associates during entire shift. Have a working knowledge of security procedures. Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed. Train any new Night Auditors as requested by management. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening lobby area (property specific) Handle items for Lost and Found according to the standard. Complete any reports as requested by management in a timely manner. Complete any miscellaneous duties as required Attend meetings as required by management. Perform any other duties as requested by the General Manager or any other member of management.

Hiring Insights Job Type:

Full Time Benefits:

Employee discount

Schedule:

8 hour shift Overnight shift Weekends as needed

Job Type:

Full-time Pay:

$11.00

• $13.

00 per hour

Benefits:

Employee assistance program Employee discount Flexible schedule Flexible spending account Parental leave

Work Location:

In person