Overview Join our dynamic hospitality team as a Hotel Front Desk Clerk, where your energy and customer-focused attitude will set the tone for an exceptional guest experience. In this vital role, you will be the first point of contact for our guests, providing friendly, efficient service while managing reservations, check-ins, and check-outs. Your multitasking skills and hospitality expertise will ensure smooth operations and memorable stays for every guest. This paid position offers an exciting opportunity to develop your career in hotel management and guest relations within a vibrant environment. Responsibilities Greet guests warmly upon arrival, ensuring a welcoming atmosphere from the moment they step through the door Manage guest check-in and check-out processes efficiently using property management systems (PMS) such as OPERA or similar platforms Handle reservations, modifications, and cancellations through hospitality reservation systems with accuracy and professionalism Provide exceptional customer service by addressing guest inquiries, resolving issues promptly, and offering local recommendations Maintain detailed records of guest information, billing details, and special requests while adhering to hotel policies Communicate effectively via multi-line phone systems and uphold excellent phone etiquette during all client interactions Assist with night audit procedures to ensure financial accuracy and operational integrity overnight Follow hotel emergency procedures confidently to ensure guest safety at all times Support guest services initiatives including concierge duties, guest relations, and resolving customer service problems with a positive attitude Requirements Proven experience in hospitality management or front desk operations within a hotel or resort setting Strong knowledge of property management systems (PMS), especially OPERA or equivalent platforms Bilingual or multilingual abilities are highly desirable to serve diverse clientele effectively Excellent customer service skills with a focus on problem-solving and client communication Familiarity with hotel emergency procedures and safety protocols to ensure guest security Experience with night audit processes and multi-line phone systems is preferred Ability to work flexible hours, including evenings, weekends, and holidays in a fast-paced environment Prior resort experience or hotel experience is advantageous for understanding guest expectations and hospitality standards Embark on a rewarding journey in hospitality where your enthusiasm makes a difference! We are committed to fostering an inclusive environment that values your skills and dedication. Join us to deliver outstanding guest experiences every day!

Pay:

From $11.38 per hour

Benefits:

Employee discount

Work Location:

In person