Job Summary As a Front Desk Agent, you'll be the welcoming face of the hotel—creating exceptional first and lasting impressions for every guest. You'll handle check-ins and check-outs efficiently, resolve inquiries with professionalism, and ensure each guest's stay is smooth, comfortable, and memorable. Key Responsibilities Greet and welcome all guests warmly upon arrival and departure. Process all guest check-ins, check-outs, and room assignments according to Marriott brand standards. Secure and process payments, verify billing accuracy, and resolve any charge discrepancies. Answer, record, and process all guest calls, messages, and requests promptly. Provide accurate information about property amenities, services, and local attractions. Coordinate with Housekeeping to confirm room readiness and status updates. Run and review daily reports including arrivals, departures, and special requests. Maintain confidentiality of guest and hotel information at all times. Follow all company safety, security, and operational policies and procedures.

Qualifications Education:

High school diploma or G.E.D. preferred.

Experience:

Previous hospitality or customer service experience preferred, but not required.

Skills:

Strong communication, multitasking, and problem-solving abilities.

Physical Requirements:

Ability to stand, sit, or walk for extended periods; move, lift, carry, or push up to 10 pounds.