Front Desk Agent / Guest Service Representative Holiday Inn Presidential -

Little Rock, AR Pay:

$13.00 - $17.00 per hour Holiday Inn Presidential is seeking a friendly, dependable Front Desk Agent to join our guest services team. The Front Desk is the first and last impression of the hotel. We are looking for a professional team member who can welcome guests, manage check-ins and check-outs, answer questions, resolve guest concerns, and communicate with other departments to help create a smooth guest experience. Responsibilities Welcome guests with friendly, professional service Check guests in and out accurately Manage reservations and guest accounts Answer phones and assist with guest questions Communicate room status and guest needs with Housekeeping and Maintenance Resolve guest concerns promptly and professionally Handle payments, billing questions, and cash procedures accurately Maintain a clean and organized front desk area Assist with night audit duties when scheduled Qualifications Hotel front desk experience preferred OPERA or similar hotel system experience preferred Strong communication and guest service skills Reliable, professional, and detail-oriented Ability to work all shifts, including weekends and holidays Must pass background check Benefits Paid Time Off Employee Hotel Discounts Paid Training Opportunities for Growth and Advancement Why Join Us? At Holiday Inn Presidential, hospitality is a team effort. Front Desk, Housekeeping, Maintenance, Food & Beverage, and Sales work together to create a welcoming experience for every guest. We are looking for dependable team members who take pride in service, teamwork, and problem-solving.

Pay:

$13.00 - $17.00 per hour

Benefits:

Employee discount Paid time off Ability to

Commute:

Little Rock, AR 72202 (Required) Ability to

Relocate:

Little Rock, AR 72202: Relocate before starting work (Required)

Work Location:

In person