Front Desk Agent/ Night Audit Home 2 suites by Hilton - 3.2 Marion, AR Job Details Full-time From $11 an hour 20 hours ago Benefits Employee discount Qualifications Multilingual Night audit Administrative experience Security Multi-line phone systems Full Job Description Overview Join our dynamic hospitality team as a Night Auditor and become the vital link that ensures smooth overnight operations at our hotel. This energetic role combines guest relations, administrative excellence, and operational oversight to deliver exceptional service during the night shift. As a Night Auditor, you will be the first point of contact for late-night arrivals and early morning departures, providing a welcoming atmosphere while maintaining the highest standards of hotel management and guest satisfaction. Your proactive approach will help uphold our reputation for outstanding hospitality and seamless guest experiences. Responsibilities Greet guests arriving during the night shift with professionalism and warmth, ensuring a positive first impression. Manage multi-line phone systems, handling inquiries with excellent phone etiquette and customer service problem-solving skills. Monitor hotel security through CCTV surveillance, conduct routine safety inspections, and follow hotel emergency procedures to ensure guest and staff safety. Prepare detailed night audit reports, reconcile daily financial transactions, and update all relevant logs accurately. Address guest requests, resolve issues promptly, and communicate effectively with front desk teams to enhance guest relations. Maintain confidentiality of guest information while ensuring compliance with hotel policies and standards. Skills Proven experience in hospitality management or hotel operations, with familiarity in front desk procedures and guest services. Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively. Strong customer service skills with an emphasis on hospitality excellence, including phone communication and client interaction. Knowledge of hotel emergency procedures, guest relations strategies, and resort experience are advantageous. Ability to handle multi-line phone systems efficiently while demonstrating professional phone etiquette. Excellent problem-solving skills to address customer concerns swiftly and effectively in a fast-paced environment. Embark on a rewarding career where your enthusiasm for hospitality meets your dedication to delivering memorable guest experiences!

Pay:

From $11.00 per hour

Benefits:

Employee discount

Work Location:

In person