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DoubleTree by Hilton Phoenix Gilbert

Front Desk Associate

Entry-Level JobVerifiedNo experience needed

Career Insights for Hotel Desk Clerk

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What they do

A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.

$31,225 / year median in Arizona

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Job Description

Job Overview We are seeking an energetic and detail-oriented Front Desk Associate to be the welcoming face of our hotel. In this vital role, you will manage front office operations, provide exceptional customer service, and ensure smooth administrative workflows. Your enthusiasm and organizational skills will help create a positive environment for clients, visitors, and team members alike. This paid position offers an exciting opportunity to develop your office management expertise while contributing to a dynamic team. Duties Greet visitors and clients warmly, ensuring a professional and friendly first impression Answer multi-line phone systems promptly and direct calls efficiently using proper phone etiquette Perform data entry tasks accurately using PEP Handle incoming and outgoing correspondence, including proofreading documents for clarity and accuracy Qualifications Proven experience in hospitality, (hotel front desk experience preferred) or administrative support roles with strong organizational skills Excellent computer literacy with the ability to quickly adapt to new software tools like PEP or other PMS Software Strong communication skills, including phone communication and customer service expertise Previous front desk or receptionist experience preferred, with a focus on professionalism and courtesy Ability to multitask efficiently while maintaining attention to detail in a fast-paced environment Join us as a Front Desk Associate where your proactive attitude and technical proficiency will shine! This role is perfect for someone eager to grow their hospitality skills while delivering outstanding support in a vibrant workplace.
Pay:
$16.00 - $17.00 per hour
Benefits:
Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance
Work Location:
In person