MUST HAVE OPEN AVAILBILITY THROUGHOUT THE WEEK.

(This includes weekends and holidays). AM shift

• 7am•3pm.

PM shift

• 3pm-11pm.

•

Standing Requirement:

This is a primarily standing position. The ability to stand for up to 8 hours during a shift is an essential requirement of the role. Overview Join our dynamic hospitality team as a Front Desk Agent, where your energy and enthusiasm will set the tone for an exceptional guest experience. In this vital role, you will be the first point of contact for our guests, providing warm welcomes, efficient check-ins, and outstanding customer service. Your proactive approach and attention to detail will ensure smooth operations at the front desk, creating a welcoming environment that encourages guest loyalty and satisfaction. If you thrive in fast-paced settings and have a passion for hospitality, this is your opportunity to shine! Duties Greet guests warmly upon arrival and assist with check-in/check-out procedures using property management systems (PMS) such as OPERA or similar platforms. Manage multi-line phone systems with professionalism, providing accurate information and directing calls efficiently. Handle guest inquiries, requests, and complaints with a positive attitude, ensuring prompt resolution through excellent customer service problem-solving skills. Maintain accurate records of guest reservations, cancellations, and modifications using hospitality reservation systems. Enforce hotel policies and emergency procedures to ensure guest safety and security at all times. Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs swiftly and effectively. Support night audit processes by reconciling daily transactions and preparing reports to ensure financial accuracy. Experience Previous experience in hotel management or front desk operations preferred; hotel experience is highly valued. Proficiency with property management systems (PMS), especially OPERA or comparable platforms. Strong customer service skills with the ability to communicate effectively in person and over the phone. Multilingual or bilingual abilities are a plus, enhancing client communication across diverse guest populations. Knowledge of hotel emergency procedures, guest relations strategies, and night audit processes is advantageous. Familiarity with multi-line phone systems, phone etiquette, and property management systems (PMS) to streamline front desk operations. Demonstrated ability to solve customer service issues efficiently while maintaining a friendly demeanor. Join us in delivering memorable experiences through exceptional hospitality management! Your dedication will help create a welcoming atmosphere that keeps guests coming back time after time. We value energetic team players who are committed to excellence in every interaction!

Pay:

From $16.00 per hour

Benefits:

Dental insurance Employee discount Free parking Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person