We are seeking a dependable, dedicated and detail-oriented Front Desk Agent/Night Auditor to join our hospitality team. This position is a great fit for someone who enjoys working with guests, providing excellent service and is comfortable working both overnight Night Audit shifts and Daytime/Evening Front Desk shifts. This position requires a proactive individual who can manage multiple responsibilities and maintain high standards of customer service. Responsibilities Welcome and assist guests with Check-in and Check-out while maintaining a welcoming atmosphere. Provide excellent guest services by addressing inquiries, resolving issues, and ensuring a pleasant stay for all guests. Handle phone calls, reservations, payments and guest requests with professionalism, demonstrating strong phone etiquette. Prepare daily reports for management, summarizing occupancy rates, revenue, and other key metrics. Complete nightly audit procedures accurately Assist with guest relations by providing information about hotel amenities and local attractions. Follow hotel and IHG standards and procedures Collaborate with other departments to ensure seamless communication and service delivery throughout the hotel. Work both Night Audit and Front Desk shifts as scheduled Skills Experience with hotel systems preferred, including Merlin and HotelKey (PMS) but training will be provided. Experience in front desk operations is a plus. Bilingual or multilingual skills are a plus, enhancing communication with diverse guests. Strong customer service skills with a focus on guest satisfaction. Knowledge of night audit procedures and accounting principles is beneficial. Excellent phone etiquette and interpersonal skills to effectively interact with guests and team members. Must be available for overnight shifts as well as occasional day/evening shifts Familiarity with resort operations and guest relations practices is advantageous. Join our team as a Front Desk/Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational excellence during the night shift.

Job Type:

Part Time/Full Time Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Experience:

Hotel:

1 year (Preferred) Ability to

Commute:

Surprise, AZ 85374 (Required)

Work Location:

In person

Pay:

$17.00 - $19.00 per hour Expected hours: 32.0 - 40.0 per week

Benefits:

Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person