Find & Apply For Hotel Desk Clerk Jobs in Surprise, Arizona

Job Overview We are seeking a professional, energetic, and guest-focused Front Desk Agent to join our team at our dual-branded Fairfield Inn & Suites and TownePlace Suites by Marriott hotel. As the first point of contact for our guests, you will play a vital role in creating exceptional guest experiences while representing Marriott's commitment to outstanding hospitality. The ideal candidate will provide warm, personalized service, efficiently manage front desk operations, and ensure every guest interaction reflects our dedication to excellence. This position requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced hotel environment. Essential Duties and Responsibilities Welcome guests with a friendly and professional demeanor while creating a positive first impression. Complete guest check-ins and check-outs accurately and efficiently in accordance with Marriott brand standards. Manage room reservations, modifications, cancellations, and room assignments. Answer multi-line phone systems and respond promptly to guest inquiries, requests, and concerns. Process payments, post charges, balance cash transactions, and maintain accurate records. Provide information regarding hotel amenities, local attractions, restaurants, and transportation options. Coordinate with Housekeeping, Maintenance, and Management teams to ensure guest satisfaction and operational efficiency. Handle guest concerns and service recovery situations professionally, escalating issues when appropriate. Monitor room availability and occupancy while maximizing guest satisfaction and revenue opportunities. Maintain an organized front desk area and ensure all guest-facing areas remain clean and welcoming. Complete required reports, logs, and administrative tasks accurately and on time. Follow Marriott brand standards, hotel policies, safety procedures, and security protocols. Assist with guest loyalty program enrollment and recognition of Marriott Bonvoy members. Support both Fairfield Inn & Suites and TownePlace Suites operations as business needs require. Qualifications and Requirements Previous hotel front desk, hospitality, customer service, or guest services experience preferred. Experience with Marriott systems such as FOSSE, MGS, GXP, or other hotel property management systems is preferred. Strong customer service and communication skills. Professional phone etiquette and interpersonal skills. Ability to multitask effectively in a fast-paced hospitality environment. Basic computer proficiency, including Microsoft Office Suite (Word, Excel, Outlook). Ability to handle cash, credit card transactions, and maintain accurate records. Strong attention to detail and problem-solving skills. Flexible schedule, including availability to work evenings, weekends, and holidays. Bilingual skills are a plus. High school diploma or equivalent required. Physical Requirements Ability to stand and walk for extended periods. Ability to lift up to 25 pounds occasionally. Ability to work at a computer and operate standard office equipment. Join our team and help create memorable experiences for guests while supporting the success of both Fairfield Inn & Suites and TownePlace Suites by Marriott . We are looking for hospitality professionals who are passionate about service, teamwork, and delivering exceptional guest experiences.

Pay:

$16.00 - $17.00 per hour

Benefits:

Employee discount

Work Location:

In person