Guest Service Representative/ Front Desk Agent Hampton Inn & Suites by Hilton Surprise - 3.6 Surprise, AZ Job Details Part-time | Full-time 3 hours ago Benefits 401(k) Paid time off Employee discount Flexible schedule Qualifications Phone communication Night audit High school diploma or GED Attention to detail Receptionist experience within hospitality industry Venue guest services Client interaction via phone calls Full Job Description We are seeking a Guest Service Representative to join our team at Hampton by Hilton. In this role, you will be the first point of contact for our guests, responsible for ensuring a seamless check-in and check-out experience while delivering exceptional customer service. Responsibilities Greet and welcome guests upon arrival with a friendly demeanor. Manage the check-in and check-out process efficiently, ensuring accuracy in billing. Handle guest inquiries and resolve issues promptly to enhance guest satisfaction. Maintain knowledge of hotel services and local attractions to assist guests effectively. Perform night audit duties as required, ensuring all transactions are accurately recorded. Utilize phone systems to manage reservations and provide information to guests. Collaborate with housekeeping and maintenance teams to ensure guest needs are met. Requirements Previous experience in front desk or hospitality roles preferred. Strong communication skills with excellent phone etiquette. Ability to multitask in a fast-paced environment while maintaining attention to detail. Familiarity with hotel management software is a plus. Flexible Schedule. If you're passionate about hospitality and eager to create memorable experiences for our guests, we invite you to apply today and become part of the Hampton by Hilton family!

Benefits:

401(k) Employee discount Paid time off

Education:

High school or equivalent (Required)

Experience:

Hotel Front Desk:

1 year (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Ability to

Commute:

Surprise, AZ 85374 (Required)

Work Location:

In person