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TT
The Tangerine
Front Desk Agent
Career Insights for Hotel Desk Clerk
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Based on California data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$37,178 / year median in California
Job Description
Front Desk Agent The Tangerine Burbank, CA Job Details Part-time From $18 an hour 10 hours ago Benefits Free parking 401(k) Employee discount Qualifications Attention to detail Multi-line phone systems Receptionist experience within hospitality industry Full Job Description Overview Join our dynamic hospitality team as a Front Desk Agent, where your energy and enthusiasm will create memorable experiences for our guests from the moment they arrive. In this vital role, you will be the welcoming face of our hotel, ensuring smooth check-ins, providing exceptional guest services, and maintaining a warm, professional atmosphere. Your multitasking skills and hospitality expertise will help foster guest satisfaction and loyalty, making every stay enjoyable and effortless. This paid position offers an exciting opportunity to develop your hotel management skills while delivering top-tier customer service. Responsibilities Greet guests warmly upon arrival, ensuring a positive first impression and smooth check-in process Manage multi-line phone systems with professionalism, providing accurate information and assistance to callers Handle guest inquiries, requests, and complaints promptly to ensure a high level of guest satisfaction Maintain accurate records of reservations, check-ins, check-outs, and billing details with attention to detail. Assist with guest relations by providing local information, amenities details, and personalized service Support hotel operations by coordinating with housekeeping, maintenance, and management as needed. Skills Excellent customer service skills with a friendly, approachable demeanor Bilingual or multilingual abilities to serve diverse guests effectively Experience with front desk responsibilities in a hotel. Exceptional phone etiquette and ability to manage multi-line phone systems efficiently Proven ability to handle guest relations professionally while maintaining composure under pressure This role is perfect for motivated individuals passionate about hospitality. Join us to deliver outstanding guest experiences.