Hotel Burbank 150 E Angeleno Ave Burbank, CA 91502 Telephone (818) 841-4770 Website www.hotelburbank.com Managed by Oh So Original LinkedIn linkedin.com/oso-collection Hotel with 484 Rooms Managed By Oh So Original Free parking, PTO Vacation, Dental, Vision, Health Benefits, 50% off meals

Compensation:

Up to $21.00

Job Summary:

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.

Duties and Responsibilities:

Practice OSHA (Occupational Safety and Health Administration) standards and comply with all company safety policies and procedures Greet guests in a friendly, prompt and professional manner. Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner. /PBX Shifts Up-sell rooms where possible to maximize hotel revenue. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. Issue, control and release guest safe-deposit boxes. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Promote teamwork and quality service through daily communications and coordination with other departments. Answers calls within the prescribed time frame, respond to the caller in a professional manner and according to established scripts and standards and promptly route calls to its destination. Provide callers with local directions and general information in a courteous and accurate manner. Acts as a central communications point during emergency/crisis situations. Follow emergency, safety and security procedures including calling local fire, police, poison control, etc. for assistance. Respond to in-house guest concerns or complaints in a timely manner. Make appropriate service recovery gestures according to established guidelines. Notify management of any malfunctioning telephone equipment or accessories. May operate in-house paging system as well as serve as base communications with security and maintenance departments. Promote teamwork and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals. Perform other tasks including recording incoming packages, mail or faxes and promptly notify guests, providing guest room tours, concierge services, special guest requests, etc. Perform any other duties as assigned

Minimum Qualifications:

High School diploma or equivalent Plus one (1) year of hotel guest service experience Must speak fluent English Must have a flexible schedule. May be required to work nights, weekends, and/or holidays

Preferred Qualifications:

Some college work completed Bilingual in other languages is a plus Knowledgeable of the OPERA system Excellent communication skills

Physical Requirements:

Required to stand, sit, or walk for an extended period of time May frequently be required to stoop, kneel, and crouch duration of shift (eight hours or longer) Repetitive hand motion (typing) for extended periods of time May frequently lift, move, and/or push up to 30 pounds without assistance The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be all of the responsibilities or qualifications of the job. Hotel Burbank Hotel with 484 Rooms Welcome To Burbank A prime location in the heart of it all. Come for the iconic studio scene, and stay for the small town in a big city feel. We promise you'll want to extend your trip. Close To All The Action Hotel Burbank has unparalleled proximity to all the best Los Angeles attractions. Swing by Dodgers Stadium for a game, see a 360 degree view of the city from Griffith Observatory, or take the whole family to adventure at Universal Studios. It's all within reach at Hotel Burbank. Authentically Los Angeles Hotel Burbank represents the best of Los Angeles in both spirit and style. Like the city, Hotel Burbank was made to be a magnet for new ideas and inventive beginnings. Whether that's the next chart topping single, or simply a fresh networking connection, this is a place for breaking ground, where taking risks and charting the unknown feels welcome and possible.