Job Summary Join our dynamic hospitality team as a Front Desk Agent, where your energy and enthusiasm will create memorable guest experiences from the moment they arrive. In this vibrant role, you'll be the first point of contact, delivering exceptional customer service, managing guest inquiries, and ensuring smooth check-in and check-out processes. Your proactive approach and hospitality expertise will help foster a welcoming environment that encourages guest loyalty and satisfaction. This paid position offers an exciting opportunity to develop your skills in hotel management while working in a lively, guest-focused setting. Duties Greet guests warmly upon arrival, providing a friendly and professional first impression Manage guest check-in and check-out procedures efficiently using hotel management software Handle guest inquiries, requests, and complaints with patience and problem-solving skills Operate multi-line phone systems with excellent phone etiquette to assist callers promptly Maintain accurate records of reservations, cancellations, and guest information Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and well-maintained Support night audit procedures by reconciling daily transactions and preparing reports for management Provide information about hotel amenities, local attractions, and services to enhance guest experience Uphold high standards of guest relations, ensuring every visitor feels valued and cared for Requirements Availability all week from 3 pm - 11 pm. This is most likely when this position's shift would occur. Proven experience in hotel management or front desk operations within a hospitality environment Strong customer service skills with the ability to handle diverse guest needs professionally Multilingual or bilingual abilities are highly desirable to serve an international clientele effectively Knowledge of hospitality management systems and hotel software is preferred Excellent communication skills, including phone etiquette and multi-line phone system proficiency Ability to work flexible hours, including nights, weekends, or holidays as needed for shift coverage Previous experience with night audit procedures is a plus but not mandatory Demonstrated ability to manage guest relations with warmth, professionalism, and efficiency Join us as a Front Desk Agent where your hospitality talents will shine! Bring your passion for service to a role that values your energy, dedication, and multilingual skills. Be part of a team that creates welcoming environments for every guest while advancing your career in the vibrant world of hotel management!

Pay:

$18.00 per hour

Benefits:

Paid time off

Experience:

Hotel Front Desk:

1 year (Required)

Work Location:

In person