Guest Services Ticketing Lead- (Seasonal Event) San Diego Botanic Garden Encinitas, CA Job Details Temporary | Part-time | Seasonal $20 an hour 13 hours ago Benefits Employee assistance program Qualifications Customer communication Outdoor work experience Driver's License Attention to detail Conflict management Event customer service Full Job Description Job Summary The seasonal part-time Guest Services Lead assists with Admissions, Guest Services support/inquiries and operations at the Garden with a focus on SDBG's holiday event, Lightscape. Lightscape is an internationally-acclaimed outdoor winter light show featured at SDBG, November - early January. Lightscape has sold-out in the world's largest cities and will now illuminate San Diego Botanic Garden with more than one million lights, tunnels, sculptures and artistic installations that come to life after dark! The ideal candidate enjoys engaging with the public, is experienced in team leadership, customer service/conflict resolution, and high volume events. This role requires a flexible mindset and willingness to troubleshoot. This position is expected to provide an exceptionally high level of service to the Garden's visitors. This role supervises our seasonal guest services associate team who will be manning 2-3 entry gates on event evenings and supporting our closing team. This is a seasonal part-time, non-exempt position that requires working on weekends, evenings, and holidays. The reports directly to the Winter Event Supervisor. Shift hours will typically be 3:30PM - 9:30PM . Nightly shifts during the show will be split between the two Guest Services Ticketing Leads. Training will occur on select days during daytime hours in the week leading up to the event run start. Essential Functions Greet and track all visitors to the Garden through Fever Point of Sale/Box Office. Assist with entry table/gate set up, allocating entry supplies, and needed signage placement. Serve as a point person for the Seasonal Guest Services Associate team, ensuring each gate team is operating successfully and has what they need for the evening. Serve as a point person for troubleshooting box office scanners, tablets, and locating customer orders in the system to support the guest services team. Act as a liaison between the Guest Services Team and the Lightscape Team to ensure smooth operations and clear radio communication. Process Lightscape visitors once the light show opens, November 20th- January 3th. Assist visitors with situations as they arise, and collaborate with needed team members to troubleshoot Guest Services needs. Including but not limited to ticketing needs, wayfinding, lost & found procedures, emergency situation support, and technological troubleshooting (box office tablets, scanners, PCs) . Be the point of contact for Lightscape ticketing and Guest Services operations during the evening hours of the event Inform visitors of, and encourage compliance with, Garden policies. Support event closing procedures; Coordinate and participate with closing team and operations at closing, signage removal, and entry gate supplies/radio return, and locking up. Activities will include use of golf carts, must have a valid drivers license. Skills & Abilities Strong customer service background. Ability to balance multiple ongoing tasks and reprioritize as necessary. Attention to detail in performing financial transactions. Perform well under stressful situations with a high volume of visitors. Excellent interpersonal, communication, organizational and customer service skills. Strong technology skills Comfortable using and troubleshooting various POS software, Square, Windows 11, IOS, Microsoft Office, and Gmail. Experience with high volume events Team supervision experience Preferred Skills Experience working with volunteers is preferred. Love of plants and conservation. Non-Profit Experience. Fever Ticketing POS Work Environment Primarily outdoor work Fast paced, high visitor demand environment Lightscape will run from November 20- January 3rd Lightscape Lead shifts will be primarily evening shifts from 3:30PM - 9:30PM . Physical Requirements Must be able to stand for long periods of time Ability to work outdoors in various weather conditions Ability to perform light physical work including helping set-up traffic cones and signage Ability to lift up to 30 lbs. Other Requirements Possess a valid driver's license Pass a background check Other duties, as assigned

Pay:

$20.00 per hour Expected hours: 20.0 - 25.0 per week

Benefits:

Employee assistance program

Work Location:

In person