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Front Desk Agent
Job
Holiday Inn Express & Suites
Hermosa Beach, CA (In Person)
$45,760 Salary, Full-Time
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Job Description
Front Desk Agent Holiday Inn Express & Suites Hermosa Beach, CA Job Details Part-time | Full-time $19 - $25 an hour 2 hours ago Benefits Health insurance Dental insurance Employee discount Flexible schedule Qualifications Bilingual Multitasking Customer service Hotel and accommodations guest check-in Attention to detail OPERA Hotel experience Full Job Description Job Summary We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. Responsibilities Greet and welcome guests upon arrival with a friendly demeanor. Manage check-in and check-out processes efficiently, ensuring all guest information is accurately recorded. Handle guest inquiries and provide information about hotel services, local attractions, and amenities. Maintain front desk operations including answering phones, managing reservations, and responding to emails. Assist with night audit procedures as needed to ensure accurate financial reporting. Resolve guest complaints promptly and professionally, ensuring guest satisfaction at all times. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. Uphold hotel policies and procedures while maintaining a high standard of guest relations. Skills Strong background in hospitality management or hotel management is preferred. Excellent customer service skills with a focus on guest satisfaction. Proficiency in front desk operations and experience with multi-line phone systems. Bilingual or multilingual abilities are highly desirable for effective communication with diverse guests. Familiarity with night audit processes is a plus. Demonstrated ability to handle guest relations effectively and professionally. Strong phone etiquette skills to manage calls efficiently while maintaining professionalism. Previous experience in resort or hotel settings is advantageous. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests!