Hotel Front Desk Agent/ Night Auditor La Quinta Inns & Suites Moreno Valley, CA Job Details Part-time From $16.90 an hour 1 hour ago Qualifications Computer operation Customer communication Hotel and accommodations payment processing Confidential information handling Customer service Night audit In-person customer service Processing cash transactions Filing Answering guest questions Credit card payment processing Hotel emergency procedures Front desk Hotel and accommodations guest complaints handling Accounting support Customer data entry Full Job Description La Quinta Inn & Suites, Moreno Valley, CA is looking for highly motivated hospitality professionals to serve as Front Desk Agent /Night Auditor. ____________________________________________________________________________

REQUIREMENTS

• Reliable, on time, professional, respectful
• Must have open availability including weekends, and holidays.
• Ability to respond quickly and appropriately to emergency situations
• Experience in accurate cash handling and credit cards
• Experience in maintaining security of confidential information, including guest registration and credit card information
• Experience working with a computer, including data entry and basic Accounting
• Ability to work well with others
• Customer Focus, including experience in anticipating guest needs and responding pleasantly and professionally in a variety of settings and situations
• Listening skills to ensure accurate understanding of guest wishes
• Composure to work effectively under pressure and to address and resolve guest problems or concerns
• Approach-ability to encourage effective communication with guests and fellow team members ____________________________________________________________________________

DUTIES INCLUDE BUT ARE NOT LIMITED TO

• Execute guest reservation, check-in, check-out, payment and service procedures as outlined in brand training materials and in compliance with brand quality assurance standards.
• Is proficient in administration of applicable property management system.
• Complies with uniform, identification, dress and grooming standards.
• Maintains a friendly and hospitable attitude with guests and coworkers
• Maintains presence at desk during all hours of operation and communicates effectively with individuals inside and outside the facility.
• Responds quickly and appropriately to emergency situations
• Responds to any guest or security issues according to training.
• Acquires and maintains knowledge of local attractions and amenities in order to provide service to guests needing such information
• Ensures front desk and office (including files) are maintained in clean and organized manner
• Ensures collections, including credit card and direct bill, are executed in accordance with Company policies.
• Maintains proper control over keys, safe deposits, and all Company and guest property.
• Ensures reservations are accepted according to Company and brand policies.
• Ensures rates are optimized by monitoring competitor occupancy and rates.
• Ensures that occupancy is maximized.
• Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.
• Quotes daily rates properly and issues credits in accordance with Company philosophy, using good judgment
• Maintains proper control over keys, safe deposits, and all Company and guest property and confidential information
• Other duties as assigned supporting guest satisfaction
• Assist F&B operations when needed such as Serving.

NOTE:

Role Subject to Covering Breakfast Operations as a Server when needed. __________________________________________________________________________________________ Interested individuals please pick up application or submit resume at La Quinta Inn & Suites 23090 Sunnymead Blvd. Moreno Valley, CA 92553.

This Job Is:

A job for which all ages, including older job seekers, are encouraged to apply

Work Remotely No This Job Is:

A job for which all ages, including older job seekers, are encouraged to apply

Work Remotely No Job Type:

Part-time Pay:

From $16.90 per hour People with a criminal record are encouraged to apply

Experience:

Customer service: 1 year (Preferred)

Location:

Moreno Valley, CA (Preferred) Shift availability: Night Shift (Preferred) Overnight Shift (Preferred) Day Shift (Preferred) Ability to

Commute:

Moreno Valley, CA (Required)

Work Location:

In person