Guest Service Agent Pleasanton TownePlace Suites by Marriott Pleasanton, CA Job Details $19 - $20 an hour 1 day ago Benefits Profit sharing Health insurance Dental insurance 401(k) Vision insurance Employee discount Opportunities for advancement Flexible schedule Qualifications Buffet service Customer records maintenance Hotel and accommodations payment processing Confidential information handling Sales Greeting customers Cash drawer securing Answering guest questions Hotel public area cleaning High school diploma or GED Hotel room assignment management Cash register operations Financial records management Financial record maintenance Hospitality housekeeping Laundry washing Hotel and accommodations guest complaints handling Clean workspace maintenance Marketing Entry level Office phone management Under 1 year Full Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent!

What We Offer:

Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS

Greets, registers, and assigns rooms to guests Handles confidential information, including guest records, with a high degree of integrity Promptly and effectively deals with guest requests and complaints Answers and routes calls as appropriate; takes guest messages with accuracy Responsible for cash drawer contents and transactions during shift Maintains accurate records including cash flows, registration card, reservation cards, and property walks Assists with sales and marketing efforts as directed by the General Manager Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean Ensures common area/lobby is clean Performs laundry functions as directed All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better