MWR Front Desk Associe (UH) Department of the Navy Commander, Navy Installions Command NRSW Naval Base Ventura County N922 Summary This position is assigned to the Morale, Welfare, and Recreion (MWR) Recreional Lodging Program; Fleet Readiness (N92); Commander, Navy Installions Command (CNIC); Naval Base Ventura County. The incumbent performs front desk and/or reservion functions for the MWR Recreional lodging program. Recreional Lodging operions may include RV Parks, Vacion Rentals (cottages, cabins, single houses, townhomes, duplexes, mobile homes, hotels, apartments, and yurts), and/or campgrounds. Learn more about this agency Summary This position is assigned to the Morale, Welfare, and Recreion (MWR) Recreional Lodging Program; Fleet Readiness (N92); Commander, Navy Installions Command (CNIC); Naval Base Ventura County. The incumbent performs front desk and/or reservion functions for the MWR Recreional lodging program. Recreional Lodging operions may include RV Parks, Vacion Rentals (cottages, cabins, single houses, townhomes, duplexes, mobile homes, hotels, apartments, and yurts), and/or campgrounds. Learn more about this agency Overview Help Accepting applicions Locion 1 vacancy in the following locion: Port Hueneme, CA No mching locions found. Work site options Telework eligible No Remote job No Relocion expenses reimbursed No Salary $43,869 - $43,869 per year Pay scale & grade NF 2 Promotion potential None Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Full-time - 35-40 hours per week Travel Required Not required Appointment type Permanent Occupions and job series 0303 Miscellaneous Clerk And Assistant Supervisory stus No Federal service type This job is in the Competitive Service Represented by a union No Drug test No Security clearance Other Position sensitivity and risk Non-sensitive (NS)/Low Risk Jobs require a background check and some require a security clearance . The type depends on the job. Background check type Suitability/Fitness Financial disclosure required No Some jobs require financial disclosure to identify conflicts of interests. Announcement number 26-13062357 Control number 884449800 This job is open to Help The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Duties Help Duties include but are not limited to: Utilizes the Property Management System (PMS) to access the guest informion, retrieve reservion informion, change or cancel reservions as requested by the guest, or register guests. Verifies registrion informion, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card. Provides assistance in handling customer complaints, involving management as necessary. Receives requests and processes reservions within established guidelines. When rooms/spaces are not available, provides an option to be on a waitlist and/or alternive lodging or RV Parks in the area. Registers and assigns rooms/spaces to guests, transmitting and receiving messages, keeping records of occupied rooms/spaces and guest accounts, making and confirming reservions, and presenting stements to and collecting payments as necessary. Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts the end of each shift in accordance with established procedures. Ensures guest security and privacy is maintained all times. Interacts with guests professionally; answers questions concerning the facility, amenities, and provides informion about local tractions. Inventories all keys and any other supplies or amenities maintained the front desk. Keeps the front desk and lobby area clean and ne. Runs and prints various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports, as requested. Answers phones and transfers calls to approprie individuals. Logs trouble calls in the PMS and ensures the approprie department is notified. Reloces guest to a different room when required. Retrieves Lost and Found items and contacts the guest regarding lost or found items. Requirements Help Conditions of employment Must meet Federal Employment suitability requirements and successful completion of background investigion. Background Investigions are conducted using fingerprint identificion and completion of background inquiry forms. Must successfully pass the E-Verify employment verificion check. Any discrepancies must be resolved as a condition of employment. Qualificions Knowledge of daily front desk operions of a hotel or RV Parks. Knowledge of basic principles, concepts, standards, and regulions reled to hospitality operions. Knowledge of an automed property management system(s) Skill in resolving customer complaints. Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook). Skill in basic mh. Skill in reading. Ability to handle, control, and account for large amounts of cash. Ability to handle, address and resolve customer complaints. Ability to communice effectively both orally and in writing, in English. Educion This job does not have an educion qualificion requirement. Additional informion Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Mid-Atlantic Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolered, and use of or intoxicion by illegal drugs will result in penalties up to and including removal from Federal Service. Non-U.S. citizens with fewer than three years of recent residential history in the U.S. may be determined ineligible for employment. Some positions have special requirements. Selectee may be required to complete a one (1) year probionary period. Participion in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. In accordance with the Real ID Act of 2005, if a candide or new hire requires access to a military installion and does not have a REAL ID, identity will need to be established. Identity is established by presenting either one (1) Acceptable Credential or by presenting an acceptable combinion of Source Identify Documents. Acceptable Credentials are listed in List A and Acceptable Source Identity Documents are listed in Lists B and C in the link below (page 3). If using an Acceptable Credential, only one (1) from List A is required and if using Acceptable Source Identity Documents, one (1) from List B and one (1) from List C is required.

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//www.oni.navy.mil/Portals/12/Vistors/Base%20Access%20Form.pdf?ver=2017-08-28-065204-693 Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help Review our benefits How you evalued You evalued for this job based on how well you meet the qualificions above. All resumes reviewed to determine if they meet the hiring eligibility and qualificion requirements listed in this announcement, and red based on the informion provided in the resume to determine the level of knowledge, skills and abilities (KSAs) reled to the job requirements. Using the qualificions of the position, a predetermined ring criterion of KSAs used for each resume. Best qualified applicants referred to the hiring manager. The selecting official may choose to conduct interviews. Benefits Help Review our benefits Required documents Required Documents Help The following documents are required the time of applicion: Résumé Proof of educion/training: provide a copy of your awarded/conferred college transcript(s) If claiming Department of Defense (DOD) Non-appropried Fund (NAF) Business Based Action (BBA) priority considerion: provide a copy of the notice of separion If claiming

Military Spouse Preference:

provide a copy of the sponsor's Permanent Change of Stion (PCS) orders and a marriage certifice the time of applicion If claiming

Veteran's Preference:

provide a copy of your DD-214, Member-4 page and any supporting documention (SF-15, V.A. disability letter, proof of service, etc.) If a current or former

Federal Employee:

provide a copy of your most recent Personnel Action Report (PAR) or SF-50

Note:

When submitting transcripts for an Associe degree or higher, proof of a high school diploma or equivalent is not required. All transcripts MUST show student's name, the name of the awarding university or educional institution, degree type, awarded/conferred de, and the field of study (major). If your degree has not been awarded and/or you possess certifices of completion for DoD approved competency-based training courses, and/or a valid CDA/MSA credential(s), you MUST also provide a copy of your HS Diploma or equivalent. Altered transcripts will not be accepted. Transcripts from foreign colleges must be evalued for U.S. equivalency in order to be Applicants are responsible to obtain and submit proof of creditability of educion as evalued by a credentialing agency which is a prive U.S. organizion. Credential evaluions are not free and applicants are responsible for the cost of the selected service. Foreign high school transcripts or diplomas do not require credential evaluion but must be in English or a certified translion. How to Apply Help Applicions are not accepted in person or via email. Applicants must apply online. Click the blue APPLY button the top of this announcement to apply.

Reminder:

Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details. Agency contact informion Chelsea Shaw Phone 805-982-3921 Chelsea.b.shaw.naf@us.navy.mil Address NAVBASE Ventura County/Pt Mugu Bldg 1180, 29th Ave Port Hueneme, CA 93043 US Next steps Using the required qualificions of the position, a standardized ring and ranking criteria of knowledge, skills, and abilities used to screen and assess each applicion. If you provided an email address, you will receive an email message acknowledging receipt of your applicion. Times may vary during the hiring process, as your applicion stus updes/changes you notified with a notificion letter via email. Please notify us if your contact informion changes after the closing de of the announcement. Also, note th if you provide an email address th is inaccure or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communicion th could affect your considerion for this position. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help The following documents are required the time of applicion: Résumé Proof of educion/training: provide a copy of your awarded/conferred college transcript(s) If claiming Department of Defense (DOD) Non-appropried Fund (NAF) Business Based Action (BBA) priority considerion: provide a copy of the notice of separion If claiming

Military Spouse Preference:

provide a copy of the sponsor's Permanent Change of Stion (PCS) orders and a marriage certifice the time of applicion If claiming

Veteran's Preference:

provide a copy of your DD-214, Member-4 page and any supporting documention (SF-15, V.A. disability letter, proof of service, etc.) If a current or former

Federal Employee:

provide a copy of your most recent Personnel Action Report (PAR) or SF-50

Note:

When submitting transcripts for an Associe degree or higher, proof of a high school diploma or equivalent is not required. All transcripts MUST show student's name, the name of the awarding university or educional institution, degree type, awarded/conferred de, and the field of study (major). If your degree has not been awarded and/or you possess certifices of completion for DoD approved competency-based training courses, and/or a valid CDA/MSA credential(s), you MUST also provide a copy of your HS Diploma or equivalent. Altered transcripts will not be accepted. Transcripts from foreign colleges must be evalued for U.S. equivalency in order to be Applicants are responsible to obtain and submit proof of creditability of educion as evalued by a credentialing agency which is a prive U.S. organizion. Credential evaluions are not free and applicants are responsible for the cost of the selected service. Foreign high school transcripts or diplomas do not require credential evaluion but must be in English or a certified translion. How to Apply Help Applicions are not accepted in person or via email. Applicants must apply online. Click the blue APPLY button the top of this announcement to apply.

Reminder:

Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details. Expand Hide how to apply Agency contact informion Chelsea Shaw Phone 805-982-3921 Chelsea.b.shaw.naf@us.navy.mil Address NAVBASE Ventura County/Pt Mugu Bldg 1180, 29th Ave Port Hueneme, CA 93043 US Next steps Using the required qualificions of the position, a standardized ring and ranking criteria of knowledge, skills, and abilities used to screen and assess each applicion. If you provided an email address, you will receive an email message acknowledging receipt of your applicion. Times may vary during the hiring process, as your applicion stus updes/changes you notified with a notificion letter via email. Please notify us if your contact informion changes after the closing de of the announcement. Also, note th if you provide an email address th is inaccure or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communicion th could affect your considerion for this position. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Locion 1 vacancy in the following locion: Port Hueneme, CA No mching locions found. Work site options Telework eligible No Remote job No Relocion expenses reimbursed No Salary $43,869 - $43,869 per year Pay scale & grade NF 2 Promotion potential None Pay scale and grade determines the salary of the job. Work schedule Full-time - 35-40 hours per week Travel Required Not required Appointment type Permanent Occupions and job series Supervisory stus No Federal service type This job is in the Competitive Service Represented by a union No Drug test No Security clearance Other Position sensitivity and risk Jobs require a and some require a . The type depends on the job. Background check type Financial disclosure required No Some jobs require to identify conflicts of interests. Announcement number 26-13062357 Control number 884449800