Hotel Front Desk Agent - Experience Required Best Western Capistrano Inn San Juan Capistrano, CA Job Details Part-time | Full-time $18 - $20 an hour 10 hours ago Benefits Paid time off Employee discount Qualifications Bilingual Hospitality Customer service Front desk Receptionist experience within hospitality industry Guest services Hotel experience Full Job Description Represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure every guest experience superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

• Maintains an inventory of vacancies, reservations and room assignments.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
• Knows daily activities and meetings taking place in the hotel.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-ins and check-outs and handles monetary transactions.
• Maintains customers' privacy.
• Maintains a high level of professional appearance and demeanor. Previous hotel front desk and use of Visual Matrix PMS a PLUS! Bi-lingual (English/Spanish) a PLUS!
• Performs other duties as assigned.

Job Types:

Full-time, Part-time Pay:

$18.00 - $20.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person