Front Desk & Guest Services Associate (Part-Time)Job Summary Come work with us at our hidden gem by the sea. Located just steps from Sunny Cove Beach, our Inn & Beach Cottages property is known for creating memorable, personal experiences that keep guests—and families—returning for decades. From the moment a reservation is made to the time of departure, we strive to go above and beyond with thoughtful service and genuine hospitality. If providing exceptional guest experiences and building lasting relationships is important to you, we'd love for you to apply. Why You'll Love Working Here A beautiful coastal work environment just steps from the beach A close-knit, supportive team at a family-oriented boutique property Meaningful guest interactions —we build relationships, not just reservations Flexible scheduling with advance notice when possible Opportunity to learn hospitality operations hands-on , including guest services, reservations, and concierge work Pride in service —many of our guests have been returning for generations Position Overview This role is essential to delivering superior customer care throughout each guest's stay. Responsibilities include welcoming and registering guests, assigning rooms, accommodating special requests, providing property tours, and offering concierge-style recommendations for local attractions, dining, shopping, entertainment, and Santa Cruz's best beaches. Ensuring a smooth, pleasant stay and seamless checkout experience is key. This position requires reliability, flexibility, and availability for day and evening shifts, weekdays and weekends, and occasional holidays. While we aim to maintain a consistent schedule, hospitality requires adaptability, including occasional on-call or additional coverage when needed. Key Responsibilities Maintain accurate records of room availability, reservations, and assignments Process same-day and future reservations and understand cancellation procedures Register arriving guests, assign rooms, and process check-outs and transactions Coordinate room status updates with housekeeping, including early check-ins, late check-outs, departures, and special requests Communicate guest room maintenance needs to property maintenance staff Promote rooms and hotel services using courteous, guest-focused sales techniques Safeguard guest privacy and confidentiality at all times Maintain a professional appearance and positive, welcoming demeanor Report unusual situations or guest concerns to management when leadership is unavailable on site Assist with laundry duties as required Perform breakfast room setup, cleanup, and restocking as required Follow all company policies and procedures Perform other duties as assigned by management Qualifications & Requirements Excellent interpersonal and customer service skills Familiarity with the local area, including restaurants, activities, and points of interest (or willingness to learn) Basic computer proficiency, including Microsoft Word, Excel, and Outlook Strong organizational and time-management skills Professional written and verbal communication skills in English Physical Requirements This position requires the ability to perform essential job functions with or without reasonable accommodation, including: Standing and walking for extended periods Occasional bending, kneeling, reaching, climbing, pushing, pulling, and lifting Ability to move throughout the property as needed

Scheduling & Employment Details Job Type:

Part-time (three days a week)

Schedule:

Evening shifts: Weekends and Weekdays (holidays required)

Compensation:

Hourly, commensurate with experience Equal Opportunity Employer Statement We are an equal opportunity employer and are committed to creating an inclusive and welcoming workplace. We consider all qualified applicants for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, marital status, military or veteran status, or any other status protected by applicable California or federal law.

Job Type:

Part-time Pay:

$18.50 - $19.50 per hour

Benefits:

Employee discount

Work Location:

In person