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CB
Courtyard by Marriott Santa Rosa
Guest Service Agent
Career Insights for Hotel Desk Clerk
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Based on California data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$37,178 / year median in California
Job Description
We are currently looking for a Front Desk Agent to join our team as a Front Desk Agent, you'll be responsible for providing the highest level of service possible in an efficient, courteous and professional manner. Job Responsibilities of a Front Desk Agent include:
The minimum qualifications for this position are:
- Checking guests in and out of the hotel in a efficient, courteous and professional manner
- Ensuring that special requests are noted and fulfilled
- Communicating with all departments regarding in house VIPs and any special requests/needs
- Promoting and selling special hotel programs, special rate packages and upgrades when appropriate
- Interacting with hotel associates in a professional manner, assisting other departments with necessary information
- Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
- Managing and resolving all guest complaints and compliments in a professional and courteous manner
- Listening and responding to guest inquiries using a positive, clear speaking voice
- Maintaining an up to date working knowledge of all property amenities as well as any special events.
Job Requirements:
The ideal Front Desk Agent candidate will have at least one year of Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction.The minimum qualifications for this position are:
- High school degree or equivalent
- Strong computer skills
- Pleasant telephone demeanor
- Ability to handle stressful situations in a calm, professional manner
- Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
- Must have the ability to work a varied schedule that may include evenings, nights, and weekends.