We are currently looking for a Front Desk Agent to join our team as a Front Desk Agent, you'll be responsible for providing the highest level of service possible in an efficient, courteous and professional manner. Job Responsibilities of a Front Desk Agent include:

• Checking guests in and out of the hotel in a efficient, courteous and professional manner
• Ensuring that special requests are noted and fulfilled
• Communicating with all departments regarding in house VIPs and any special requests/needs
• Promoting and selling special hotel programs, special rate packages and upgrades when appropriate
• Interacting with hotel associates in a professional manner, assisting other departments with necessary information
• Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
• Managing and resolving all guest complaints and compliments in a professional and courteous manner
• Listening and responding to guest inquiries using a positive, clear speaking voice
• Maintaining an up to date working knowledge of all property amenities as well as any special events.

Job Requirements:

The ideal Front Desk Agent candidate will have at least one year of Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who can deliver total guest satisfaction.

The minimum qualifications for this position are:

• High school degree or equivalent
• Strong computer skills
• Pleasant telephone demeanor
• Ability to handle stressful situations in a calm, professional manner
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Must have the ability to work a varied schedule that may include evenings, nights, and weekends.

An Equal Opportunity Employer, Job Type:

Part-time Pay:

$20.00 - $21.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Ability to

Commute:

Santa Rosa, CA 95401 (Required) Ability to

Relocate:

Santa Rosa, CA 95401: Relocate before starting work (Required)

Work Location:

In person