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Hampton Inn Discovery Kingdom
Front Desk Agent with Experience
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Based on California data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$37,178 / year median in California
Job Description
Front Desk Agent with Experience Hampton Inn Discovery Kingdom Vallejo, CA Job Details Full-time $17 - $20 an hour 22 hours ago Benefits Health insurance Paid time off Employee discount Qualifications Multilingual Night audit Attention to detail Problem-solving Hospitality Management Full Job Description Job Overview We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will manage guest check-ins and check-outs, handle reservations, and assist with guest inquiries to enhance their overall experience. Duties Greet guests upon arrival with a warm and friendly demeanor. Manage the check-in and check-out process efficiently. Handle reservations, cancellations, and modifications accurately. Provide information about hotel amenities, services, and local attractions. Address guest inquiries and resolve any issues promptly to ensure satisfaction. Maintain accurate records of guest information and transactions. Assist in night audit procedures as required. Utilize phone systems effectively to manage incoming calls and messages. Collaborate with housekeeping and maintenance teams to ensure guest needs are met. Skills Strong background in hospitality or hotel management is preferred. Excellent customer service skills with a focus on guest relations. Proficiency in front desk operations and familiarity with hotel management software is an advantage. Multilingual abilities are a plus to cater to diverse guests. Strong phone etiquette and experience with phone systems. Ability to work flexible hours, including nights and weekends as needed. Attention to detail and organizational skills to manage multiple tasks efficiently. A positive attitude with the ability to work well under pressure in a fast-paced environment. Join us in creating memorable experiences for our guests while developing your career in the hospitality industry!