PREVIOUS HOTEL FRONT DESK EXPERIENCE IS REQUIRED.

All candidates without hotel front desk experience will not be considered. Please do not call or visit the hotel for application status. Candidates that match the hotel's requirement will be contacted via Indeed or phone. Excellent communication skills, a professional positive guest-oriented attitude, ability to multitask efficiently, ability to use a variety of computer applications, cash handling experience, a presentable professional appearance, flexibility with scheduling, motivation to complete training, ability to maintain easy conversation with the public, great customer service skills, ability to work in a busy environment and make judgment calls, possess a clear speaking voice and fluency in English, as well as time management skills are assets that will help a Front Desk agent excel at their position.

Key responsibilities Guest services:

Greet guests, manage check-ins and check-outs, assign rooms, and ensure a positive guest experience.

Reservations:

Handle phone and online reservations, process cancellations, and manage guest information accurately.

Financial transactions:

Process payments, handle cash and credit card transactions, and verify credit card information.

Communication:

Answer, screen, and direct phone calls, and respond to guest inquiries and concerns in person, via phone, or email.

Problem-solving:

Resolve guest challenges, complaints, and issues promptly and professionally.

Information and coordination:

Provide information on hotel amenities, services, and local attractions. Coordinate with other departments to fulfill guest requests.

Administrative duties:

Perform various clerical and administrative tasks, such as maintaining a clean workspace and keeping accurate records. Required skills and qualifications Customer service: Exceptional customer service and interpersonal skills are crucial.

Communication:

Strong verbal and written communication skills are necessary.

Organization:

Excellent organizational and time management skills, with the ability to multitask.

Computer skills:

Proficiency with computers and standard office equipment, including Microsoft Office.

Professionalism:

A professional demeanor and appearance, and the ability to remain calm and patient in difficult situations.

Flexibility:

The ability to work various shifts, including nights, weekends, and holidays. Please do not call or visit the hotel for application status.

Job Types:

Full-time, Part-time Pay:

$17.00 - $17.75 per hour

Benefits:

Paid time off

Work Location:

In person