We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodations. Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform guests about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Work with our housekeeping staff to ensure all rooms are clean, tidy and ready to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role encouraged but not necessary Experience with hotel reservations software Understanding of how travel planning websites operate Customer service attitude Excellent communication and organizational skills

Job Types:

Full-time, Part-time Pay:

$17.00 - $18.00 per hour

Benefits:

Employee discount Health insurance Paid time off

Experience:

Hotel experience: 1 year (Preferred)

Work Location:

In person