Job Summary Join our vibrant team as a Part-Time Front Desk Associate at our beautiful resort! This energetic role is perfect for individuals passionate about hospitality, guest relations, and creating memorable experiences. As the first point of contact for our guests, you will deliver exceptional customer service, manage front desk operations, and ensure a welcoming atmosphere. Your enthusiasm and professionalism will set the tone for guests' entire stay, making every visitor feel valued and cared for. If you thrive in a dynamic environment and enjoy engaging with diverse guests, this is your opportunity to shine in a lively hospitality setting. Responsibilities Greet guests warmly upon arrival, providing a friendly and professional first impression. Manage multi-line phone systems with excellent phone etiquette, directing calls efficiently. Check guests in and out smoothly, handling reservations and billing with accuracy. Provide information about hotel amenities, local attractions, and services to enhance guest experiences. Handle guest inquiries, requests, and complaints promptly to ensure satisfaction. Support night audit procedures when scheduled, ensuring all financial transactions are accurate and complete. Maintain front desk area cleanliness and organization, ensuring a professional appearance at all times. Collaborate with housekeeping and maintenance teams to address guest needs swiftly. Uphold hotel management standards by adhering to policies related to guest safety and confidentiality. Assist with administrative tasks such as data entry, report generation, and record keeping. Must be available to work weekends and holidays and nights. Experience Previous experience in hospitality management or hotel front desk operations preferred. Bilingual or multilingual skills highly desirable to serve diverse guest populations effectively. Strong customer service background with excellent communication skills. Familiarity with multi-line phone systems and hotel management software is advantageous. Experience in resort or hotel environments that involve guest relations and hospitality services. Knowledge of night audit procedures adds value but is not mandatory; training will be provided if needed. Demonstrated ability to handle high-pressure situations with professionalism and positivity. Embark on a rewarding journey where your enthusiasm fuels memorable guest experiences! This part-time role offers flexible scheduling within a lively hospitality environment dedicated to excellence and genuine care.

Pay:

From $15.16 per hour

Benefits:

Employee discount People with a criminal record are encouraged to apply

Work Location:

In person