As a Guest Experience Specialist at Signature Aviation, you'll deliver a premium, safety-focused experience for private aviation travelers and flight crews. You will greet and assist guests, coordinate lounge, baggage, and ground transportation services, and communicate closely with operations and flight teams. You'll ensure strict adherence to safety and security procedures while resolving issues quickly and professionally. In this visible, fast-paced FBO environment, you'll represent Signature's service culture and support smooth, on-time aircraft turnarounds and an exceptional customer experience. Responsibilities Welcome and assist guests, flight crews, and VIP clients throughout arrival and departure Coordinate check-in, luggage handling, ground transportation, and lounge services Communicate flight and service updates with pilots, operations, and fuel/ground teams Ensure compliance with aviation safety, security, and operational procedures Handle payments, service requests, and basic documentation accurately Resolve guest issues promptly while maintaining a premium service standard Maintain clean, organized, and hospitality-ready customer areas Support irregular operations, delays, and last-minute schedule changes calmly Use reservation and FBO management systems to document services Collaborate with cross-functional teams to deliver seamless guest experiences Required Skills Customer service in hospitality or aviation Aviation or airport operations familiarity Point-of-sale and payment processing Use of FBO or reservation management systems Basic safety and security procedures Professional phone and radio communication Complaint resolution and service recovery Cash handling and documentation accuracy Coordinating ground transportation services MS Office or similar office software