Front Desk Staff CityInn Westminster, CO Job Details Part-time | Full-time From $17.50 an hour 5 hours ago Qualifications Hotel policy compliance Processing cash transactions Attention to detail Ability to follow instructions Organizational skills Stocking Laundry folding Full Job Description CityInn is looking for a dependable, professional, and customer-focused Front Desk Staff member to join our team for one weekday and all day Saturday position. The Front Desk Staff member is responsible for providing excellent guest service while ensuring smooth and efficient daily front desk and housekeeping support operations. Responsibilities Greet and assist guests in a friendly and professional manner. Check guests in and out of the hotel accurately and efficiently. Handle reservations, cancellations, payments, deposits, and room assignments. Answer phone calls, respond to guest questions, and assist with guest requests. Communicate hotel policies, procedures, and amenities clearly to guests. Monitor reservations and coordinate with housekeeping regarding room availability and status. Address guest concerns and complaints professionally and work to resolve issues when possible. Maintain accurate records and complete required front desk paperwork. Monitor the property and report maintenance, safety, security, or guest-related concerns to management. Maintain a clean, organized, and professional front desk area. Follow all hotel policies and procedures, including cash-handling and security procedures. Provide excellent customer service while maintaining professionalism in difficult situations. Housekeeping & Laundry Support Strip rooms after guest checkout by removing used sheets, pillowcases, towels, and other linens. Sort and organize soiled and clean laundry appropriately. Operate commercial or hotel laundry equipment safely and efficiently. Wash, dry, fold, and organize linens, towels, and other housekeeping laundry. Maintain a sufficient daily supply of clean linens and towels for housekeeping. Keep the laundry area clean, organized, and stocked. Monitor laundry supplies and notify management when additional supplies are needed. Assist housekeeping with preparing rooms for incoming guests when needed. Follow proper cleaning, sanitation, and laundry procedures. Work efficiently to ensure housekeeping has the linens and supplies needed throughout the day. Qualifications Previous hotel, hospitality, housekeeping, laundry, or customer service experience is required. Strong communication and interpersonal skills. Reliable, punctual, and able to work independently. Professional appearance and positive attitude. Comfortable using computers and learning hotel reservation/PMS systems. Ability to handle cash, credit card transactions, and guest accounts accurately. Strong attention to detail and organizational skills. Ability to remain calm and professional when dealing with upset or difficult guests. Ability and willingness to perform physical housekeeping and laundry duties, including stripping rooms, lifting and carrying laundry, standing for extended periods, and operating laundry equipment. Must be able to follow instructions and hotel policies consistently. Must be available to work assigned shifts, including weekends and holidays as needed. What We Are Looking For We are looking for someone who is reliable, hardworking, respectful, responsible, and willing to help wherever needed. This position requires someone who can provide excellent customer service at the front desk while also being willing to assist with housekeeping and daily laundry operations. If you are dependable, hardworking, enjoy working with people, and are willing to be hands-on with both front desk and housekeeping responsibilities, we would love to hear from you!

Pay:

From $17.50 per hour

Work Location:

In person