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Home2 Suites by Hilton
Front Desk Associate
Entry-Level JobVerifiedNo experience needed
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$34,816 / year median in Connecticut
Job Description
Home2 Suites by Hilton | East Haven, CT Home2 Suites by Hilton is looking for friendly, dependable, and service-oriented individuals to join our Front Desk team. If you enjoy helping people, thrive in a fast-paced environment, and take pride in providing outstanding hospitality, we'd love to meet you. As the first and last person our guests interact with, you'll play a vital role in creating an exceptional guest experience. Every day is different, and you'll have the opportunity to make a positive impact while working alongside a supportive team. Responsibilities Welcome guests with friendly, professional service during check-in and check-out Process guest registrations, reservations, and payments accurately Answer phones, respond to guest inquiries, and resolve concerns promptly Respond to guest requests and communicate potential issues to management Complete shift reports and Night Audit reports (when assigned) Assist with enrolling guests in the Hilton Honors loyalty program Maintain a clean, organized, and welcoming front desk, lobby, and public restroom areas Assist other departments as needed, including breakfast setup, laundry, and light housekeeping tasks Follow all Hilton and company standards for guest service, safety, and security Work independently with minimal supervision while maintaining attention to detail Qualifications High school diploma or GED required Previous hotel or customer service experience preferred Excellent communication and interpersonal skills Strong organizational skills with the ability to multitask Comfortable using Microsoft Word, Excel, email, and Windows-based computer programs Ability to operate standard office equipment, including printers and copiers Sound judgment and the ability to work independently Reliable transportation is required Must be dependable, punctual, and committed to excellent guest service Physical Requirements Ability to stand for extended periods Ability to lift 25-40 pounds and carry up to 10 pounds Ability to move throughout the hotel while assisting guests and performing daily duties Schedule Full-Time and Part-Time opportunities available Weekend availability is strongly preferred Holiday availability may be required 3PM-11PM shift Why Join Home2 Suites by Hilton? Competitive pay Flexible scheduling Hilton Team Member Travel Program with discounted hotel rates worldwide Opportunities for advancement within Hilton Positive and supportive work environment Communication Methods Applicants may be contacted by: Email Phone If you're dependable, enjoy working with people, and want to build a career in hospitality with one of the world's most recognized hotel brands, we encourage you to apply today.