Front Desk Attendant New Haven Lawn Club - 4.2 New Haven, CT Job Details Temporary | Part-time $19 - $21 an hour 17 hours ago Qualifications Hotel and accommodations payment processing Phone communication In-person customer service Hotel and accommodations guest check-in Processing cash transactions Hotel and accommodations guest special request handling Hotel room assignment management Security system monitoring (security system operation) Emergency response procedures Clean workspace maintenance Task assignment Entry level Client interaction via phone calls Full Job Description Front Desk Agent

• Must be available to work 11PM-8AM shift, weeknights, weekends and holidays The right candidate will assist members & guests in all front-office-related areas in efficient, courteous & professional matters that maintain a high standard of service and hospitality.

The New Haven Lawn Club (nhlawnclub.com) is a private athletic city club nestled in the downtown area of New Haven, Connecticut. Complete with 8 tennis courts, 4 squash courts, 2 platform tennis courts, fitness center & pool deck (2 pools & playground). Our responsibility is to continue to adapt with our diverse membership, while continuing to uphold our tradition of excellence. This property is also the home of the award-winning catering facility, Lawn Club Fine Catering Inc. (lawnclubfinecatering.com). The front desk agent will be accountable for, but not limited to, the following key responsibilities:

• Register members and guests and assign to our 6 overnight guest rooms; comply with special requests whenever possible.
• Assist in pre-registration of rooms
• Consistently upholds credit and cash handling protocols with accuracy and integrity, ensuring a seamless and trustworthy guest experience
• Understands and monitors room status information
• Understands types of rooms available & room rates
• Works closely with housekeeping to notify of all check-ins, checks-outs and special requests
• Has knowledge of the reservation system (Northstar)
• Uses proper telephone technique
• Reports on unusual occurrences or requests to management
• Knows all safety and emergency procedures and accident prevention policies
• Maintains the cleanliness and neatness of the front-desk and lobby area
• Performs other appropriate tasks assigned by management
• Monitors property using camera system Employees are required to maintain a professional appearance in accordance with dress code standards

Job Types:

Part-time, Temporary Pay:

$19.00 - $21.00 per hour

Work Location:

In person