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Omni New Haven Hotel at Yale
Front Office Assistant Manager Full-Time
Career Insights for Hotel Desk Clerk
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Based on Connecticut data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$34,816 / year median in Connecticut
Job Description
Ensure registration cards are completed. Ensure all needed reports are run. Continued training done with all associates including All Together Get Together, MOS and New Hire Communicate with all department managers on continuing basis. Especially the communication with Night Manager each evening/morning. Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. Respond to Medallia guest comments Be very familiar with the hotel computer system for training, maintenance and trouble shooting. Complete weekly supply inventories to ensure adequate pars of stock. Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc. Prepare group information sheets. Assist guest with check in/ check out process, resolve guest opportunities Complete check-out with balance report/ open folio report Complete credit check daily. Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities. Assure knowledge and training of Marketing Programs of company and hotel. Scheduled and monitoring labor and payroll