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Hartford Windsor Marriott
Front Desk Agent
Career Insights for Hotel Desk Clerk
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Based on Connecticut data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$34,816 / year median in Connecticut
Job Description
Front Desk Agent Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly
- Process payments and maintain accurate records
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area
Qualifications:
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Proficient in using phone systems and computer software
- Ability to multitask and work in a fast-paced environment
- Attention to detail and accuracy in handling guest information
- Problem-solving skills to address guest concerns effectively
- Previous experience in a similar role is preferred but not required Join our team as a Front Desk Agent and be the first point of contact for our valued guests.