Overview Join our dynamic hospitality team as a Hotel Front Desk Clerk, where your energy and customer-focused attitude will create memorable experiences for our guests. In this vital role, you will be the first point of contact, delivering exceptional guest services while efficiently managing reservations, check-ins, and check-outs. Your enthusiasm and professionalism will help foster a welcoming environment that encourages guest loyalty and satisfaction. This paid position offers an exciting opportunity to develop your skills in hospitality management and guest relations within a vibrant hotel setting. Duties Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process using property management systems (PMS) such as StayPMS or similar platforms Manage reservations accurately through hospitality reservation systems, accommodating special requests and ensuring availability updates Provide outstanding customer service by addressing guest inquiries, resolving issues promptly, and maintaining positive client communication Handle phone communication with clarity and courtesy, utilizing proper phone etiquette to assist callers efficiently Assist guests with hotel services, including room assignments, concierge requests, and information about hotel amenities or local attractions Follow hotel emergency procedures diligently to ensure guest safety and respond effectively to any incidents or emergencies Maintain detailed shift reports, incident logs, and guest records to ensure operational accuracy and smooth handovers between shifts Experience Proven experience in hospitality management or front desk operations within a hotel or resort environment Familiarity with property management systems (PMS), especially StayPMS or comparable platforms Strong customer service skills with the ability to problem-solve quickly and effectively in a fast-paced setting Multilingual or bilingual abilities are highly desirable to serve diverse guest populations Knowledge of hotel emergency procedures, night audit processes, and guest relations best practices Previous experience working with hospitality reservation systems and property management software is preferred Excellent communication skills—both verbal and written—along with a professional phone manner Join us in creating welcoming experiences that leave lasting impressions! We're committed to supporting your growth in hospitality while ensuring every guest feels valued. This paid role is perfect for motivated individuals eager to build a rewarding career in hotel management and guest services.

Benefits:

Dental insurance Employee discount Health insurance Vision insurance

Work Location:

In person