Front Desk Agent Duties:

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests efficiently and accurately
• Provide information about hotel facilities, services, and local attractions
• Handle guest inquiries, requests, and complaints promptly and courteously
• Assist with reservations, cancellations, and modifications
• Maintain accurate guest records and ensure confidentiality of information
• Handle cash transactions and maintain a balanced cash drawer
• Collaborate with other hotel departments to ensure guest satisfaction
• Maintain a clean and organized front desk area

Skills:

• Previous experience in front desk or hospitality roles preferred
• Bilingual skills (English and another language) are a plus
• Knowledge of hotel management systems is desirable
• Excellent customer service and communication skills
• Strong problem-solving abilities and attention to detail
• Ability to handle multiple tasks simultaneously in a fast-paced environment
• Professional phone etiquette and interpersonal skills
• Familiarity with guest relations principles and practices Join our team as a Front Desk Agent at our hotel!

As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is comfortable and enjoyable. This is an exciting opportunity to be part of a dynamic hospitality team. We offer competitive pay, opportunities for career growth, and a supportive work environment. If you have a passion for hospitality and enjoy interacting with people from diverse backgrounds, we would love to hear from you. Please note that only qualified candidates will be contacted for an interview. Thank you for considering this opportunity.

Pay:

From $16.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

In person