Guest Service Agent Zieg Hospitality Corporation Jacksonville, FL Job Details Full-time 2 hours ago Qualifications Customer communication Customer service problem-solving Full Job Description Front Desk Agent - IHG Luxury Lifestyle Hotel Jacksonville, FL Full-Time | Rotating Shifts | Full Availability Required Join the team at Hotel Indigo Jacksonville-Deerwood Park, where hospitality meets style and substance. We are currently seeking a professional and guest-focused Front Desk Agent with proven IHG experience to represent our brand and deliver outstanding service at our IHG Luxury Lifestyle property.

Position Requirements:

IHG system experience is

REQUIRED

(e.g., Opera, Concerto, IHG Loyalty knowledge) Must have open availability, including weekends and holidays Comfortable working rotating shifts (morning, evening, and occasional overnight) Excellent communication and problem-solving skills Friendly, polished, and professional demeanor Strong attention to detail and commitment to guest satisfaction

Responsibilities:

Greet guests warmly and manage check-in/check-out efficiently Accurately handle room assignments, payments, and folio corrections Resolve guest concerns and elevate the guest experience with IHG service standards Support fellow team members and maintain a welcoming lobby environment Communicate effectively with all hotel departments to ensure guest satisfaction Why Join Us? Be a part of a dynamic team at a uniquely styled IHG property Opportunities for growth within the IHG brand Competitive compensation and employee perks About Zieg Hospitality Corporation Welcome to Zieg Hospitality Corporation, where passion meets purpose in the world of hospitality. As a growing leader in hotel management, we are committed to creating memorable guest experiences, fostering a culture of innovation, and empowering our associates to thrive. At Zieg, we believe that investing in our team is the key to our success, offering opportunities for professional growth, collaboration, and leadership. Our mission is driven by three core pillars: strengthening our culture through associate development, driving consumer choice for our hotels, and maximizing owner value. Join us and be part of a dynamic team that values diversity, celebrates achievements, and inspires excellence every day. Together, we're not just building hotels—we're building careers and unforgettable guest journeys.