Front Desk Agent

Front Desk Agent Grand Bay Club - 5.0 Key Biscayne, FL Job Details Full-time 19 hours ago Qualifications Safe work practices Record keeping Computer operation Guest relations Phone communication Greeting customers Data entry Communication skills Entry level Customer complaint resolution Time management Client interaction via phone calls

Full Job Description Responsibilities:

Respond promptly to requests from members and supervisors. Maintains member's confidential information secure. Greet members and guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer and assessing eligibility for member's guests. Answer telephone within 3 rings, takes messages and provides information as needed. Demonstrate a thorough knowledge of the club including, hours of operation, beach and weather conditions, special members events, and general club rules. Respond to member's inquiries and requests and resolve issues in a timely, friendly and efficient manner. Takes restaurant reservations and keeps accurate record of these in the computer or thru manual input in reservations book. Creates membership cards for members. Communicates professionally and efficiently via email and/or phone calls with supervisors, members and guests. Follow all company safety and security policies and procedures, reports maintenance needs, accidents, injuries, and unsafe work conditions to supervisors. Develop and maintain positive working relationships with others. Able and willing to work all weekends and Holidays and agrees to a flexible schedule. Perform other reasonable job duties as requested by supervisors.

Qualifications:

1+ years of front desk agent experience preferred. Excellent customer service skills. Excellent time management skills. Well-groomed, professional appearance. Outstanding written and verbal communication skills. Team player. Physically agile, and able to stand for extended periods. Available to work shifts, nights, weekends and on public holidays. The above statements reflect the general duties considered necessary to describe the principal functions of the position identified and shall not be considered as a detailed description of all work requirement inherent to the position.

Note:

This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member. No Third Party Agencies or Submissions Will Be Accepted. Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP Lcub1HF76J