We are seeking a dedicated and personable Front Desk Agent to join our team. The ideal candidate will possess a strong background in hospitality management and demonstrate outstanding customer service skills. As the first point of contact for our guests, you will play a crucial role in ensuring their stay is comfortable and enjoyable, providing exceptional customer service and ensuring a welcoming and Responsibilities Greet guests upon arrival with a warm and welcoming demeanor, ensuring a positive first impression.- Manage check-in and check-out processes efficiently while maintaining accurate records of guest information Handle guest inquiries, requests, and complaints promptly and professionally to enhance guest satisfaction. Operate multi-line phone systems, directing calls efficiently while demonstrating excellent phone etiquette Assist with reservations, room assignments, and special requests to ensure seamless guest services. Perform night audit duties as requires, ensuring all financial transactions are accurately recorded. Collaborate with housekeeping and maintenance teams to address any guest concerns regarding room conditions. Maintain knowledge of hotel amenities, services, local attractions, and events to provide guests with relevant information. Experience Previous experience in hotel management or front desk operations is preferred. Strong customer service skills with a focus on guest relations and satisfaction. Proficiency in hospitality software systems is a plus. Multilingual abilities are highly desirable to cater to a diverse clientele. Excellent phone etiquette and communication skills are essential for effecting interaction with guests. Our culture emphasizes teamwork, respect, and growth — we value each and every contribution as we work together to elevate the standard of hospitality. Come be part of a community that celebrates excellence!

Pay:

$14.00 - $15.00 per hour

Work Location:

In person