PT Guest Services Representative/Night Audit

About Us:

Holiday Inn Express & Suites Largo is known for its exceptional service and accommodations. We pride ourselves on creating memorable experiences for our guests and are looking for a dedicated Guest Service Representative to join our team.

Job Description:

As a Guest Service Representative, you will be the first point of contact for our guests, ensuring they have a pleasant and comfortable stay.

Your responsibilities will include:

Greeting and welcoming guests upon arrival. Checking guests in and out efficiently and accurately. Handling reservations and inquiries via phone, email, and in-person. Providing information about hotel amenities, services, and local attractions. Resolving guest issues and concerns promptly and professionally. Maintaining accurate records of guest information and transactions. Collaborating with other departments to ensure guest satisfaction.

Qualifications:

Previous experience in customer service or hospitality is preferred. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work flexible hours, including weekends and holidays. Proficiency in using hotel management software and Microsoft Office Suite.

Opera Experience Preferred Benefits:

Opportunities for career growth and development. Employee discounts on hotel stays and services. Friendly and supportive work environment.

Job Type:

Part-time Pay:

$15.00 - $17.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person