Front Desk Agent | Madeira Beach Courtyard Madeira Beach Courtyard - 3.1 Madeira Beach, FL Job Details $16 an hour 23 hours ago Qualifications Customer communication High school diploma or GED Full Job Description Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Other duties as assigned. Responsibilities Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Shaner Hotels has an amazing opportunity at our Madeira Beach Courtyard! Our Courtyard St. Petersburg Clearwater/Madeira Beach has everything you have been searching for in a destination hotel—captivating water views, an outdoor pool and terrace and inviting spaces where you can work or relax. We offer 91 modern and well-appointed rooms, which include plush bedding, 39" LCD TVs and free Wi-Fi. The hotel also features a well-equipped fitness center, special event spaces and The Bistro, your destination for a great breakfast, dinner, or sunset cocktails on the outdoor pool terrace. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!