Job Summary Brown's Adventure Farm is looking for a friendly, confident Guest Services Team Lead for our seasonal events. This position helps lead our Guest Services team, assists guests with questions and concerns, and helps make sure every family receives the welcoming experience we expect at Brown's. We're looking for someone who communicates well, stays calm under pressure, can confidently handle guest concerns, and is comfortable leading a seasonal team. Experience in hospitality, guest services, customer service, or team leadership is preferred. Weekend and evening availability is required during our festival season. Duties Lead and support Guest Services team members throughout the festival Make sure guests are welcomed and receive friendly, helpful service Answer questions and help guests navigate the Farm Handle guest concerns and resolve problems professionally Assist with ticketing, admission and general guest issues Help manage entrance and exit flow during busy periods Coordinate lost & found and lost-child procedures Coach team members when guest service standards are not being met Communicate guest concerns or unusual situations to Farm leadership Coordinate team member breaks and coverage Maintain clear radio communication with other team leads and management Step in wherever needed to keep Guest Services running smoothly This role is ideal for motivated individuals who thrive in dynamic environments and are passionate about delivering compassionate care through excellent service. Join us to lead a dedicated team committed to making a positive impact on every guest experience!

Pay:

$18.00 - $20.00 per hour Expected hours: 12.0 - 15.0 per week

Benefits:

Employee discount

Work Location:

In person