The brand-new

TRU BY HILTON

- St Augustine I-95 is seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. Responsibilities Greet guests upon arrival with a warm and friendly demeanor. Manage check-in and check-out processes efficiently using hotel management software. Answer phone calls promptly, demonstrating excellent phone etiquette while addressing guest inquiries and requests. Provide information about the hotel's amenities, services, and local attractions to enhance the guest experience. Handle reservations, cancellations, and modifications accurately through phone systems and online platforms. Resolve guest complaints or concerns in a professional manner, ensuring satisfaction. Maintain accurate records of guest information and transactions. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests. Uphold the highest standards of cleanliness and organization at the front desk area. Qualifications Previous experience in a front desk or guest services role within the hotel or hospitality industry is preferred. Strong understanding of hotel management practices and customer service principles. Excellent communication skills, both verbal and written, with an emphasis on phone etiquette. Ability to work in a fast-paced environment while maintaining attention to detail. Proficiency in using computer systems and hotel management software is advantageous. A positive attitude with a commitment to providing outstanding guest experiences. Flexibility to work various shifts, including weekends and holidays as needed. Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!

Job Types:

Full-time, Part-time Pay:

$16.00 per hour Expected hours: 32 - 40 per week

Benefits:

Employee discount Flexible schedule

Schedule:

8 hour shift Day shift Evening shift

Holidays Weekends Experience:

Hospitality:

1 year (Preferred) Ability to

Commute:

St Augustine, FL (Required)

Work Location:

In person

Job Types:

Full-time, Part-time Pay:

From $16.00 per hour

Benefits:

Employee discount

Work Location:

In person