Job Summary Join the WGV Renaissance hospitality team as a Hotel Front Desk Agent, where your enthusiasm and dedication will create memorable guest experiences from the moment they arrive. In this vital role, you will serve as the welcoming face of our hotel, managing guest check-ins and check-outs, handling reservations with precision, and providing exceptional customer service. Your proactive approach will ensure smooth operations at the front desk while maintaining a warm and professional environment that encourages guest loyalty. If you thrive in a fast-paced setting and possess a passion for hospitality management, this is your opportunity to shine! Duties Greet guests warmly upon arrival, ensuring a positive first impression and seamless check-in experience Manage reservations efficiently using property management systems Handle guest inquiries via phone and in person with professionalism, courtesy, and clear communication Assist guests with room assignments, upgrades, special requests, and provide local information to enhance their stay Process payments accurately, perform night audit procedures, and reconcile daily transactions Respond promptly to guest concerns or emergencies following hotel procedures to resolve issues effectively Maintain detailed records of guest interactions, reservations, and incident reports to ensure operational accuracy Skills Strong knowledge of hospitality management principles and hotel operations Multilingual or bilingual abilities to communicate effectively with diverse guests (a plus) Proficiency with hospitality reservation systems (e.g., OPERA), property management systems (PMS), and hotel management software Excellent customer service skills with a focus on guest relations and problem-solving Familiarity with front desk responsibilities including phone etiquette, guest check-in/out procedures Knowledge of hotel emergency procedures to ensure guest safety at all times Experience in resort environments or hotels with extensive guest services offerings is a plus Embark on a rewarding career where your energy fuels exceptional guest experiences! We are committed to fostering an inclusive environment that values hospitality excellence, professional growth, and teamwork. Join us today and be part of a vibrant community dedicated to making every guest's stay unforgettable!

Pay:

$16.50 - $17.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person