A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
Royal Destinations is a luxury property management company on 30A looking for a Destination Specialist to join our Reservations/Guest Services team! If you have a hospitality mindset and are a team player with a great attitude, we'd like to hear from you.
Duties and Responsibilities:
Guest services and reservation tasks. Familiarize yourself with Royal Destinations' properties (e.g. location, layout, and availability). Familiarize yourself with our GRA (Guest Rental Agreement) and policies. Familiarize yourself with vendors and partners. Promptly confirm reservations (i.e., confirmation email and phone call). Familiarize yourself with processing payments for existing and new reservations. Faciliates daily correspondence (e.g. responds to inquiries, makes reservations, answers phone). Ensure all files are kept up to date (e.g. property information sheets). Maintain a clean, neat, and professional appearance and work area at all times. Promote goodwill by being courteous, friendly, and helpful to guests, homeowners, vendors, and colleagues. Willingness to own any reasonable request made by management. Willingness to learn and adapt to new policies and procedures. Promptly follow up on voicemails, emails, and sales leads. Monitor the LiveChat feature on the website. Well-versed in Word, Excel, and PowerPoint. Own and resolve guest challenges or complaints, addressing them in a professional and timely manner. Work well under pressure or in high-stress situations. Excel at multitasking in a fast-paced work environment. Flexible schedule; working holidays and weekends, as needed. Education and Skills High School diploma or equivalent educational background and/or experience working within the hospitality industry. Superior knowledge of the area. Experience working in a front-of-house position or comparable to a hotel front desk, reservations/customer service department. Experience with VRBO, Home Away, Escapia, Kaba, and Breezeway is highly desirable.
Special Requirements:
Adhere to Royal Destination's grooming standards. Arrive at your respective workplace on time. Maintain a clean and sanitary work environment, adhering to all safety standards set forth by the Florida Health Department. Perform daily tasks in an organized and precise manner. Work well under pressure and be able to communicate your intentions. Perform each directed task with a sense of urgency and ownership. Be a team player and show gratitude and respect to your coworkers.
Language Skills:
Ability to comprehend and compose instructions and correspondence. Ability to effectively present information to guests, management, and employees.
Physical Requirements:
The employee is frequently required to reach with hands and arms, stand, walk, talk, or hear. The employee is required to sit or stand.
License:
Driver's License Job Type:
Full-time Pay:
$16.00 - $18.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
