Hotel Front Desk Associate

Job description Job Description for Front Desk Associate •Please apply online only by submitting resume•

POSITION TITLE

Front desk Associate

REPORTS TO

General Manager, Assistant General Manager

POSITION SUMMARY

Ensures guests have a smooth running stay at the hotel. As the Front desk associate, one should act as the bridge between the front and the back office. While coordinating the operation, you will also ensure that all guests experience a fantastic stay.

DUTIES AND RESPONSIBILITIES

Be hospitable to guest and other employees Welcomes guests and fosters customer loyalty through his/her friendly manner. Attentions to details to ensure proper reservations and billing. Should be able to work flexible scheduling. Holidays and Weekend availability is a must due to the nature of the hospitality industry. Currently seeking someone who can work any shift. Customer Satisfaction (Guest Feedback, Social Media Review). Develops high quality relationships with guests throughout their stay. Handles any guest complaints or contentious issues. Provide high level of customer service and maintain a high profile in the day to day front office operations. Front desk employees are required to be well presented (uniforms, personal hygiene etc.), and also punctual. Ensures that the workplace remains clean and tidy Have a good knowledge of all systems and standard operating procedures of front office. Ensures that guest documentation and information is available and up-to-date. Weekends are required due to nature of the business. Ability to stand for long hours and lift at least 50lbs. Maintain clean office and surroundings Troubleshoot guestroom issues

PREREQUISITIES

Well-developed communication and customer relations skills. Highly organized, results-oriented with the ability to be flexible and work well under pressure. Class C driver's license required.

Job Type:

Part-time Pay:

From $11.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person